Return Policy

100% Satisfaction on Every Item We Sell

Briefly:

 

You may return all unused items purchased at VERDUGO GIFT COMPANY within 30 days of the original delivery. We will pay the return shipping costs if the product is defective or the return is a result of our error. If the item is returned for any other reason, you are responsible for the return shipping costs and may be charged a restocking fee of 5 percent. No returned merchandise will be accepted without a Return Material Authorization (RMA). We will credit you in the same manner as your original payment within 7 days of receiving the returned item. If your purchase was eligible for Free Shipping, the shipping cost will be deducted from your credit or refund.

 

For questions regarding our return policy please contact us at customerservice@verdugogifts.com or 1-888-992-6736.

 100% Satisfaction on Every Item We Sell

 

 

Detailed Information Follows:

Verdugo Gift Company offers a 100% satisfaction guarantee. If you are not completely satisfied with your purchase, contact Verdugo Gift Company within 30 days from the delivery of your item for an exchange or refund.

Damaged Products:

Verdugo Gift Company takes every precaution to insure your items arrive to you safely.  Even with all our precautions, however, occasionally damage does occur in shipping. If you receive an item that appears damaged from shipping (ex: box is dented), notify Verdugo Gift Company of the damage and we will promptly ship replacement merchandise.

Missing Items:

Check the items received against those on the packing slip, but remember that small items can get "lost" in the foam peanuts. Sometimes small items are taped to larger items, or placed in a bag for protection. If your order was shipped in more than one box, the box will be numbered on the label, for example, as "1 of 2" and "2 of 2." Allow an extra business day for multiple box shipments to arrive. If you have thoroughly checked the packaging of the box and cannot find the item listed on the packing slip please contact Verdugo Gift Company and the item will be shipped immediately.

Defective Items:

 

Defective merchandise without a warranty will be exchanged if returned within 30 days from the date of delivery. For defective merchandise under warranty, contact the manufacturer for repair or replacement.

 

Refund/Exchange Processing:

 

We will do our best to process your return or exchange quickly. For returns, please allow 7 days for a refund to appear on your credit card statement or to receive a check. For exchanges, items originating from and shipping to US addresses are usually delivered within two weeks form the time you ship the exchange.

 

Refunding Methods:

 Refunds are made in the same form as the original payment for the purchase in question. If this means posting a credit to your credit card account, Verdugo Gift Company can only credit the same credit card account that was used for the original purchase.

Gift Returns:

 

Verdugo Gift Company will accept items without a receipt. You can exchange the item or receive credit for a future Verdugo Gift Company purchase.

Shipping Cost:

Shipping costs will be refunded on a return if there was an error or a product defect. If this applies to your return or exchange, please include a copy of the postal receipt in/on your return package and request the credit.

Send Returns to: